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FAQ

What is your return policy?

When you purchase jewellery or accessories from JJ Flaunt you have our 100% guarantee. We will accept requests for refund or exchange at any time. Post the product back to us with invoice, receipt or shipping slip and include a note to say what you would like - a refund or exchange (in the case of exchange please include a product code and/or product name of your preferred replacement).

Our address:
JJ Flaunt
117 The Welkin
Lindfield, Haywards Heath
West Sussex
RH16 2PL

*Please use a padded envelope or box for fragile items. You are responsible for the cost to return your order.

How do I use interchangeable jewellery?

JJ Flaunt carry four lines of interchangeable jewellery, which is jewellery (and in some cases, accessories, too) that you can personalise the look of and then change that look through the use of specially-designed charms.

Ginger Snaps features a large selection of jewellery and accessories that are designed to work with hundreds of Snaps, popper-like charms that pop in and out and change the look of the jewellery.  There are literally hundreds of Snaps to choose from so you will never get bored or run out of choices. Snaps start at £5.95 each.
To change the Snap all you need to do is pry them out with your finger and switch them for different ones, pressing down firmly until you hear that distinctive pop! as you would with any popper.

Ginger Snaps Petites are the same snappable style as the Ginger Snaps you know and love but in a small proportion. Please note the Petite Snaps and jewellery do not work with the regular-sized Ginger Snaps.

Lotti Dotties is an exciting collection of magnetic interchangeable fashion. Start with one of our fashion accessories (rings, bracelets, and more) and add a magnetic Dottie. Quickly switch out the Dottie to update your look. Dotties start at only £6.95 each and offer seemingly endless fashion possibilities.
To change the Dottie 
simply use a poking device of some sort (you can buy the Lotti Dottie tool just for this purpose or use the back of an earring, a pen, etc.) and push the charm out from the back.

MIASŌL is our gorgeous new collection featuring “Sol Coins”—beautifully designed coin inserts that are worn in specially designed jewellery. Each piece offers a sophisticated, modern design that celebrates a woman’s inner beauty and strength. Available in silver, gold and rose gold, sōl coins start at £9.95 each.
To change the sōl coin open the case of your bracelet or necklace using the pick you were given at purchase (or pry open with your finger nails) like a locket and swap out the coin.

What types of payment do you accept?

We accept credit cards (Visa, MasterCard, American Express), PayPal and bank transfers (email us the details of your order and say that you'd like to pay by bank transfer and we will reply with the bank transfer details).

Is my credit card information safe with JJ Flaunt?

Yes! Not only do we use the best encryption software possible to "hide" your sensitive financial details whilst in transit from your computer to ours, we do not sell or share your information with anyone for any reason. True story.

But if you're not convinced, email us instead with the details of your order and include a phone number - we will call you back and get your credit card details by phone instead of using the Internet. Email: jennifer@jjflaunt.it

*Do NOT send your credit card details by email to us or to anyone, ever, for any reason! Digital thieves know how to snoop and read the contents of emails after they are sent making you vulnerable to credit card fraud. 

What are the details of delivery?

Delivery is free anywhere in the mainland UK for purchases over £35. This is subject to change.

  • Parcels are sent using Royal Mail First Class and in most cases take 2 to 3 working days to arrive but may take as long as a week.

For orders less than £35:

  • £5 flat rate for UK orders

Deliveries outsides of the UK:

  • £10 flat rate for orders to continental Europe or free when you spend £50
  • £15 flat rate for worldwide orders or free when you spend £100

We strive to process all orders immediately but will take no more than 24 hours before we get your purchase into the mail.

Please note: apologies but at the moment we are not able to process expedited delivery/overnight delivery options. We aim to change this ASAP.

Can I cancel an order?

We accept order cancellations when the request is received before your order has been dispatched. Please email jennifer@jjflaunt.it or call +44 (0) 7719 432187. If an order has already been dispatched then you will need to follow the steps for a return (see "What is your return policy?" at the top of this page). 

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